Proactive Technology Infrastructure Management
For many businesses, their network has become their primary method of communicating
with customers, vendors and employees. As a result, it is crucial to ensure that
the network infrastructure is always available and operating at peak efficiency.
If any critical device on the network suffers an outage, the downtime results
in lost productivity for the entire organization. The ability to predict, quickly
identify and resolve problems in the network infrastructure is the cornerstone
to maintaining peak performance. Implementing technology management systems aimed
at achieving optimum performance can be a costly and cumbersome task that is generally
reserved for large companies. All Covered's Remote Management Services offer a
level of IT support that improves the reliability and performance of our clients'
business technology by continuously monitoring and proactively managing their
systems. These services also enable All Covered to more rapidly resolve unforeseen
technology issues and produce meaningful activity reports that help our clients
quantify the business value of their technology investments and improvements.
We believe that every remote management service should include five key components
·An intuitive tool for remote monitoring of key network elements such as routers,
firewalls and servers
·Real-time reporting of network and device status with instant notification when
service indicators reach a warning or critical state
·The capability for predictive analysis so potential issues are identified and
eliminated before they become serious problems
·Historical and trend reports to help identify areas of future concern and to
make informed purchasing decisions
·Secure remote access to the server or computer to quickly and effectively diagnose
and resolve any technical issue
Remote Server Support
Remote Server Support delivers maximum server uptime through secure and immediate
server access when a potential problem arises. This service enables All Covered
to log into the server, using our Secure Remote Access tool, pinpoint the problem
and resolve it remotely. Clients receive convenient and fast response because
Remote Server Support can be done 24x7 without client intervention or disruption.
Remote Network Monitoring
Remote Network Monitoring allows All Covered to anticipate and quickly resolve
network issues before they become major problems for the client. The 24x7 proactive
network monitoring gives clients peace of mind that key components of the network
infrastructure are operating reliably. All Covered will identify and suggest key
network elements to be monitored, such as Internet connectivity, firewalls, mail,
web and file servers. Once identified, we work with our clients to determine the
business impact level and escalation requirements for each service monitored on
each device. Then thresholds are configured for each device in an intuitive dashboard
that provides at-a-glance status of all the network elements being monitored.
If a monitored device or element reaches a threshold, a notification is triggered
by the system. Based on the notification rules, the alarm is verified and remote
remediation is implemented.
Server and network monitoring includes:
·Connectivity monitoring of most industry standard network protocols such as
HTTP, DNS, POPS, IMAP, SMTP, SSH, generic TCP and more
·Device specific agents that monitor CPU activity, disk and memory utilization,
process execution, batch log, appended log and Windows event log monitoring
·Secure real time status reports with notification and multiple levels of escalation
when a device reaches a warning or failure state
·Access to historical and trend information for capacity planning and future
budgeting decisions
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